Terms and Conditions
Man with Van Limehouse Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Limehouse provides removal, transport, loading, unloading, and related services. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Client means the individual, partnership, company or organisation requesting and responsible for paying for the services.
We, us, our means Man with Van Limehouse.
Services means any removal, man and van, transport, loading, unloading, packing assistance, or related work we agree to provide.
Goods means any items, furniture, personal belongings, equipment, or materials which are the subject of the services.
Work Location means any collection address, delivery address, or other site where we are instructed to attend.
2. Scope of Services
We provide man and van and removal services primarily within Limehouse and surrounding areas, as well as to and from other locations by agreement. The exact nature of the services, including the size of vehicle, number of operatives, dates, times and locations, will be as set out in the booking confirmation.
We reserve the right to use subcontractors or agents to provide some or all parts of the services. Where we do so, these Terms and Conditions will still apply.
3. Booking Process
3.1 Quotation
Any quotation or estimate is based on the information provided by you about the volume of goods, access conditions, distances, timing and any special requirements. Quotations are given on the assumption that:
The information supplied by you is complete and accurate.
Access to all Work Locations is reasonable, safe, and not significantly different to that described.
There are no unexpected delays outside our control such as severe traffic, weather, or restrictions imposed by third parties.
Unless stated otherwise, quotations do not include packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, hoisting items, or use of lifts beyond normal operation.
3.2 Booking Confirmation
A booking is only confirmed when we have provided you with a clear acceptance of your booking request and, where applicable, you have paid any required deposit. Until then, availability is not guaranteed, and we may decline or alter the proposed booking.
3.3 Client Responsibilities at Booking
You must provide accurate details of:
The collection and delivery addresses, including any access restrictions.
The approximate volume and nature of goods to be transported.
Any large, heavy, fragile, or high-value items.
Any parking or loading restrictions, stairs, lifts, or narrow doorways.
Any items requiring special handling, dismantling or reassembly.
If information is inaccurate or incomplete, we may adjust the price, the time required, or in serious cases refuse to carry out the services, applying our cancellation terms.
4. Access, Parking and Loading Conditions
You are responsible for arranging suitable parking and for complying with local parking and loading regulations at each Work Location. Any parking charges, fines, clamping or towing costs incurred as a direct result of your instructions, inadequate information, or lack of parking arrangements will be payable by you.
You must ensure that access to the property is safe and reasonably clear. Our staff are entitled to refuse to move any goods where they reasonably consider it unsafe to do so due to health and safety risks, poor access, or potential damage to property.
5. Client Obligations
You agree to:
Be present, or ensure a representative is present, at collection and delivery points to provide instructions and sign any paperwork.
Properly pack and secure your goods unless you have specifically arranged for us to assist with packing.
Clearly label items and boxes where specific handling or placement is required.
Remove all personal documents, valuables, money, jewellery, and important items and transport them personally, as these are excluded from our liability.
Ensure that appliances are disconnected, defrosted, and drained before moving, unless we have explicitly agreed otherwise.
Ensure that any required permissions for access, loading or unloading areas and building use are in place.
6. Payments and Charges
6.1 Rates and Pricing
Charges may be based on hourly rates, fixed prices, distance, or a combination of these, as explained in your quotation or booking confirmation. Additional charges may apply for:
Work outside standard hours or on weekends and public holidays.
Extra manpower, additional vehicles, or extended time beyond that initially agreed.
Long carries, restricted access, delays caused by you or third parties, and waiting time.
Special handling of unusually heavy, bulky, fragile, or awkward items.
Congestion charges, tolls, parking charges, and other transport-related fees.
6.2 Deposits and Balance Payments
We may require a deposit to secure your booking. The deposit amount and due date will be notified at the time of booking. The remaining balance is normally payable on completion of the services on the same day, unless alternative arrangements are confirmed in writing in advance.
6.3 Payment Methods
Accepted payment methods will be set out when you book. You must ensure that full payment is made as required. Where payment is delayed or declined, we may refuse to continue the services and may retain goods until payment is received in full.
6.4 Overdue Payments
If payment is not made when due, we may charge interest on overdue sums at the statutory rate, together with any reasonable costs incurred in seeking payment, including storage charges for retained goods where applicable.
7. Cancellations, Amendments and Delays
7.1 Cancellation by You
If you wish to cancel or significantly change your booking, you must notify us as early as possible. Depending on the notice period given, the following may apply:
If you cancel with sufficient notice before the scheduled start time, any deposit may be refunded or partially refunded at our discretion.
If you cancel with short notice, or on the day of service, we may retain some or all of the deposit and may charge a cancellation fee to cover allocated resources and lost opportunities.
The specific notice periods and charges may be outlined in your booking confirmation or quotation.
7.2 Amendments by You
Changes to date, time, addresses, volume of goods, or required services are subject to availability and may result in revised pricing. If you reduce or postpone the work at short notice after we have allocated staff and vehicles, we may charge a reasonable amendment fee.
7.3 Cancellation or Amendment by Us
We will use reasonable efforts to honour all confirmed bookings. However, we may cancel or re-schedule if:
We are unable to provide the services due to events beyond our reasonable control.
Access or conditions at the Work Location are unsafe or materially different from those described.
You fail to meet your obligations under these Terms and Conditions.
If we cancel for reasons within our reasonable control, we will refund any deposit or prepayment related to the affected services. We will not be liable for any indirect costs, such as lost earnings or alternative accommodation, arising from such cancellation.
7.4 Delays
Timescales given for arrival, completion, or journey duration are estimates only. While we aim to be punctual, we are not liable for delays caused by traffic, weather, road closures, breakdowns, or other circumstances beyond our reasonable control.
8. Liability for Loss or Damage
8.1 Our Duty of Care
We will take reasonable care when handling, loading, transporting, and unloading your goods. However, some risk of minor damage can arise in any move, especially where goods are not professionally packed.
8.2 Excluded Items
Unless we have explicitly agreed in writing, we do not accept liability for loss of or damage to:
Money, jewellery, watches, precious metals or stones.
Important documents, certificates, passports, or financial papers.
Artworks, antiques, collections, or items of exceptional value.
Perishable items, plants, or animals.
Goods which are already damaged, fragile, or poorly packed by you.
You are advised to carry such items yourself, or arrange separate specialist insurance cover.
8.3 Limitation of Liability
Our liability for loss of or damage to goods, where proven to be caused by our negligence, will be limited to a reasonable amount taking into account the age, condition and value of the affected items, subject to any specific limits notified to you at the time of booking.
We are not liable for:
Indirect or consequential losses, such as loss of profits, income, or opportunity.
Damage arising from accurate following of your instructions where the risk has been explained and accepted by you.
Damage caused by defects in property, fixtures, fittings, or access routes.
Normal wear and tear, minor marks, or scratches that are reasonably expected during removal work, especially where properties are already worn or fragile.
8.4 Client Inspection and Claims
You or your representative should, where reasonably possible, inspect goods and premises on completion of the services. Any visible damage or concerns should be reported to our staff on the day so that we have the opportunity to inspect the issue. Claims made later may be harder to verify.
9. Waste, Disposal and Environmental Regulations
9.1 Non Waste Carrier Status
We are a man and van and removal service, not a waste disposal company. We do not operate as a licensed waste carrier and cannot remove or transport waste destined solely for disposal at a tip or waste facility, unless this has been arranged through an appropriate licensed partner in compliance with applicable regulations.
9.2 Prohibited Waste
We will not carry:
Builders rubble, large quantities of construction waste, or fly tipped material.
Hazardous, toxic, or dangerous substances including chemicals, asbestos, solvents, or gas cylinders.
Household refuse intended solely for dumping, where this would breach waste regulations.
If you ask us to carry waste or prohibited items and do not inform us, you will be responsible for any penalties, fines, or costs arising from breach of waste management or environmental laws.
9.3 Reuse and Recycling
Where possible, we encourage reuse or legitimate donation of unwanted items through appropriate channels. However, unless specifically agreed, we are not responsible for arranging onward disposal or recycling of goods beyond their delivery to the agreed destination.
10. Health, Safety and Conduct
We aim to carry out all work in a safe and professional manner. Our staff are entitled to work in an environment free from abuse, harassment, or undue risk.
We may suspend or terminate the services if:
Our staff are subjected to threatening, abusive, or unsafe behaviour.
We reasonably believe continuing would breach health and safety laws or our duty of care.
You must ensure children, pets, and other non essential persons are kept clear of moving, lifting, and loading areas to reduce the risk of accident and injury.
11. Insurance
We maintain insurance policies appropriate for our operations. However, these may not replace full household or commercial contents insurance. You are strongly advised to maintain your own insurance for your goods during removal and transit, and to check any existing policies for cover in relation to moving.
12. Force Majeure
We will not be liable for any delay, failure, or partial performance of the services caused by events outside our reasonable control, including but not limited to extreme weather, natural disasters, fire, flooding, accidents, strikes, civil disturbances, road closures, public transport disruption, vehicle breakdowns where reasonable maintenance has been undertaken, or actions by authorities.
13. Personal Data
We will use your personal information only as necessary to manage your booking, deliver the services, process payments, and meet legal obligations. We will take reasonable steps to keep such information secure and will not sell your details to third parties. Where we work with subcontractors or service providers, we may share relevant details required for them to perform their part of the services.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise your concerns as soon as possible, ideally on the day of the move so we can attempt to resolve matters promptly. If an issue remains unresolved, you may submit a written complaint setting out the details of the problem, the date of the service, and the outcome you are seeking.
We will review your complaint and respond within a reasonable timeframe, seeking a fair resolution where appropriate. Nothing in this complaints process affects your statutory rights.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation we issue, constitute the entire agreement between you and us relating to the services, and supersede any prior understandings or representations.
16.2 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.3 No Waiver
Any failure or delay by us to exercise any right or remedy provided under these Terms and Conditions or by law does not constitute a waiver of that or any other right or remedy, and does not prevent or restrict any further exercise of that or any other right or remedy.
16.4 Updates to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review these Terms and Conditions periodically when arranging new services.
By confirming a booking with Man with Van Limehouse, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
