Terms and Conditions for Man With Van Limehouse

These terms and conditions set out the basis on which Man With Van Limehouse provides removals, transport, and related services to customers in the UK. By making a booking, confirming a quote, or allowing the service to begin, the customer agrees to be bound by these terms. They are written to be clear, fair, and practical for both domestic and commercial customers. References to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer placing the booking.

These terms apply to all standard van-based moving services, including single-item transport, house moves, office relocations, furniture collection, and similar assignments. They also apply to any additional labour, packing assistance, loading, unloading, and waiting time agreed in advance or required during the job. Nothing in these terms affects your statutory rights as a consumer under UK law.

For avoidance of doubt, a booking only becomes binding once it has been accepted by us and confirmed by the customer in the manner required at the time of quotation. Any change to the service requested after confirmation may affect the price, timing, and availability.

Booking process begins when you provide accurate details about the items, address or collection point, delivery location, access conditions, and the preferred date and time. We may ask for photographs, an inventory, or other information to ensure the quote reflects the actual work required. If the information supplied is incomplete or incorrect, the final price or service arrangement may need to be adjusted.

Quotes are usually based on the details you give at the time of enquiry and may be offered as a fixed price or an estimated charge. A fixed price remains valid only if the job matches the information provided. An estimate may change if the duration, labour, mileage, waiting time, parking restrictions, stairs, lift access, or other circumstances differ from those described. Where necessary, we reserve the right to revise the quotation before the work begins.

Confirmation of a booking means you accept the quote, agree to these terms, and provide any requested deposit or pre-authorisation. We may also confirm the booking by email, message, or another written format. Once the job is confirmed, please ensure the moving date, addresses, contact details, and any special requirements are correct.

If you need to amend your booking, you must notify us as soon as possible. Changes are subject to availability and may increase the cost if the work becomes larger, takes longer, or involves additional staff, vehicles, or equipment. We are not responsible for delays caused by late notice or by inaccurate booking information supplied by the customer.

Payments must be made in accordance with the agreed quote and the payment method specified at the time of booking. Unless otherwise agreed, payment is due on completion of the service. We may require a deposit in advance to secure a date, particularly for larger moves, weekend bookings, or time-sensitive jobs. Any deposit requirement will be explained before confirmation.

Accepted payment methods may include bank transfer, card payment, or cash, subject to the arrangements confirmed with you. Payment must be made in full without deduction or set-off unless required by law. If an invoice is issued, it must be paid by the due date stated on the invoice. Late payments may lead to recovery action, and we may charge reasonable costs incurred in recovering overdue sums, to the extent permitted by law.

Certain jobs may also involve additional charges that are not included in the base quote. These can include waiting time, extra labour, congestion, parking fines caused by the customer’s instructions or failure to arrange suitable parking, congestion due to building restrictions, long carries, or additional handling of items not listed in the original booking. We will normally explain any likely extras in advance where reasonably possible.

Cancellation policy applies when a confirmed booking is cancelled or postponed by the customer. If you cancel with sufficient notice, any deposit may be refunded or retained only to cover reasonable administrative costs, depending on the circumstances and the notice period provided. If a cancellation occurs at short notice, particularly on the day of the move or after the vehicle and team have been dispatched, we may charge part or all of the agreed fee.

Where the booking is cancelled by us due to unforeseen circumstances, we will notify you as soon as reasonably possible and, where applicable, refund any sums already paid for undelivered services. We are not liable for indirect losses arising from a cancellation where the cancellation is caused by events beyond our reasonable control, including severe weather, road closures, accidents, breakdowns, industrial action, or other operational disruptions.

Access, readiness, and customer responsibilities are essential to the safe and efficient delivery of the service. You must ensure that the items are ready for collection at the agreed time, that access to the property is available, and that parking, permits, or loading arrangements are in place where required. If access is delayed or unavailable, waiting time may be charged.

You are responsible for ensuring that items are suitably packed, labelled, and protected unless packing forms part of the agreed service. Fragile items, loose contents, and valuables should be secured before the job starts. We may refuse to move items that are unsafe, improperly packed, illegal to transport, or likely to cause damage to property or risk to health and safety.

We are entitled to rely on the information you provide about the contents, weight, dimensions, and handling requirements of the goods. If the actual condition of an item differs materially from what was declared, we may decline to move it, ask for revised instructions, or adjust the price. You must also ensure that you have the right to move the goods and that no third-party rights are infringed by the removal or delivery.

Liability is limited to loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will not be responsible for loss, damage, or delay caused by events outside our control, including but not limited to fire, flood, traffic disruption, road restrictions, or actions taken by authorities. We are also not liable for pre-existing damage, hidden defects, or items that were not properly packed by the customer.

Although we take reasonable care when handling your belongings, some items are inherently fragile or sensitive to movement. Unless expressly agreed in writing, we do not accept responsibility for items of extraordinary value, irreplaceable items, cash, jewellery, antiques, fine art, documents, or sentimental possessions. If you require special handling or insurance consideration for such items, you should inform us before the booking is confirmed.

Our liability for direct loss or damage, where established, is limited to the lower of the repair cost, replacement cost, or the total amount paid for the affected service, except where such limitation is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste regulations apply whenever the service includes disposal, clearance, or removal of unwanted items. We operate in accordance with UK waste management law and will only remove waste when the arrangement has been agreed in advance. You must not ask us to dispose of hazardous, clinical, asbestos-containing, chemical, or other controlled waste unless we have specifically agreed and are legally authorised to handle it.

If waste removal is included in the service, you are responsible for telling us what materials are to be removed and whether any item may be classified as special, restricted, or hazardous waste. We may decline to handle items that cannot lawfully be transported or disposed of through standard channels. Any waste collected may be taken to an authorised facility or transferred to a licensed third party where required.

We will not knowingly operate outside applicable environmental rules. You must not present fly-tipped waste, illegally dumped materials, or waste requiring a specialist permit unless this has been expressly arranged. If incorrect information about waste type leads to additional charges, legal exposure, or disposal complications, you agree to pay the resulting costs to the extent permitted by law. The customer remains responsible for ensuring that the waste offered for removal is lawful to collect and dispose of.

Where the service includes man and van transport alongside disposal, the customer should understand that transport and waste management are distinct legal activities. The fact that an item is transported does not mean it is automatically accepted as waste. We may refuse any item that poses a compliance risk, creates environmental concerns, or requires documentation that has not been provided in advance.

Delays and performance may occur due to traffic, weather, access issues, or events beyond our reasonable control. Any estimated arrival or completion time is provided in good faith, but it is not a guaranteed time unless expressly stated otherwise. We will attempt to keep you informed of material delays where possible. However, we are not liable for consequential losses arising from a delay unless caused by our proven negligence.

If the service cannot be completed because of customer actions, unsafe conditions, missing keys, poor access, inaccurate instructions, or unavailable recipients, we may still charge for time spent and reasonable costs incurred. This includes situations where the goods cannot be delivered because no one is available to receive them, or where a property is unsuitable for unloading due to restrictions not previously disclosed.

Any complaint about the service should be raised promptly so we can investigate while the facts are still clear. You should notify us as soon as reasonably possible if any item is missing, damaged, or not delivered in accordance with the booking. We may request photographs, documents, or other information to assess the issue. Failure to report a problem promptly may affect our ability to review the matter effectively.

Nothing in these terms prevents us from suspending or refusing service where payment has not been made, where the job is unsafe, where the customer behaves abusively, or where continuing would breach legal requirements. We may also end the service if the instructions change materially, if the load exceeds the agreed scope, or if the customer insists on unlawful or impractical conduct.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will usually apply to that booking unless a newer version is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Governing law for these terms is the law of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be governed by English law and subject to the jurisdiction of the courts of England and Wales, unless the law requires otherwise.

These terms are intended to be read alongside any written quote, booking confirmation, invoice, or service-specific agreement issued for your job. If there is a conflict between these terms and a written agreement expressly accepted by both parties, the written agreement will take precedence to the extent of the inconsistency.

By proceeding with a booking for Man With Van Limehouse, you confirm that you have read, understood, and accepted these service terms and conditions. They are designed to create a fair working arrangement, protect both parties, and ensure that every man with van service is carried out safely, lawfully, and with clear expectations on both sides.